Shipping policy

Shipping Policy

Thank you for shopping with The Vintage Crafter! Many of our products are handmade or customized especially for you. Please review our shipping information before placing your order.

Processing Times

  • Ready-to-ship products are typically processed within 3–5 business days.

  • Handmade, made-to-order, and personalized products are typically processed within 5–10 business days.

  • Processing time does not include weekends, holidays, or carrier transit time.

  • Larger or highly customized orders may require additional processing time. If so, we will contact you.

Shipping and Delivery

Shipping costs and available delivery options are calculated at checkout. Estimated delivery times begin after your order has been completed and transferred to the shipping carrier.

Most packages arrive within 2–7 business days after shipment, depending on the destination and shipping service selected. Delivery dates are estimates and are not guaranteed.

Order Tracking

You will receive a shipping confirmation email containing tracking information when your order is shipped. Please allow up to 48 hours for tracking information to update.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address. Please contact us as soon as possible if you notice an error.

Once an order has shipped, we cannot guarantee that the address can be changed. Additional shipping charges resulting from an incorrect or incomplete address may be the customer’s responsibility.

Lost, Delayed, or Stolen Packages

The Vintage Crafter is not responsible for carrier delays caused by weather, holidays, service disruptions, or other circumstances outside our control.

If tracking shows that your package was delivered but you cannot locate it, please check around your property, ask household members or neighbors, and contact the shipping carrier. You may also contact us, and we will assist you with the available next steps.

Damaged Packages

If your order arrives damaged, please contact us within 3 days of delivery. Include your order number and clear photographs of the damaged product and packaging so we can review the issue and help resolve it.

Shipping Delays

If an unexpected delay prevents us from shipping your order within the stated processing period, we will notify you and provide updated information or available options.

Contact Us

For shipping questions, please contact The Vintage Crafter through our website at vintage-crafter.com. Please include your name and order number so we can assist you quickly.